Complaints
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Complaints
Oakwyn Skills Ltd is committed to handling concerns and complaints in a fair, respectful and professional way. We believe that where a learner, parent, partner or other individual has a genuine concern, there should be a clear route for that concern to be raised and considered properly.
When to Use This Page
This page can be used if you wish to raise a concern or complaint about:
• a learner experience
• communication or conduct
• programme delivery
• support or welfare concerns
• a service-related issue
• any other matter you feel should be reviewed
How to Raise a Complaint
If you would like to raise a complaint, please contact Oakwyn Skills Ltd using the details below and provide as much relevant information as possible so that the matter can be reviewed appropriately.
Email: info@oakwynskills.com
Telephone: 07412 488488
Address: 54 Viewpoint House, 240 London Road, Staines-upon-Thames, TW18 4JT
What to Include
When submitting a complaint, it is helpful to include:
• your name
• your contact details
• the nature of the complaint
• the date or period involved, where relevant
• the name of the learner or programme involved, where relevant
• any other information that may help us understand the issue clearly
How Complaints Will Be Handled
Oakwyn Skills Ltd aims to review complaints fairly, respectfully and in a structured way. We aim to consider the details provided, review the issue appropriately and respond in a professional manner. Where necessary, we may request further information in order to understand the matter fully before responding.
Professional and Respectful Approach
We believe complaints should be handled carefully and without unnecessary conflict. Our approach is to listen properly, review concerns fairly and respond in a professional and proportionate way.
Safeguarding and Urgent Concerns
If the concern involves learner safety, welfare or any safeguarding-related matter, it should be raised as soon as possible using the contact details above so that it can be considered urgently and appropriately.
Contact for Complaints
For complaints and concerns, please contact:
Email: info@oakwynskills.com
Telephone: 07412 488488